TERMS AND CONDITIONS
Flash Trash has paperless billing.
If your account is set up for AutoPay through our billing system, your payments will be deducted on the 1st of the month, or the first of the quarter after the month you start service.
If you are paying online, Flash payments are due no later than the 5th.
On the 6th a $8 non refundable late fee is assessed and customer is subject to suspension.
Bills are emailed and sent out at least three weeks prior to the date due.
We do not send paper bills unless requested.
There is a $4 paper bill fee for those who wish to receive paper billing.
(Please call the office to request paper billing, as this is not automatic)
Trash needs to be out the NIGHT BEFORE your pick up.
We cannot guarantee pick up times, only pick up days, but our teams generally depart headquarters before 6am.
Weather, landfill conditions/times, and driver routes vary. Please allow until 7:00pm for your trash to be collected.
If your route is running after hours you will be notified via email. Please have your correct email address on file.
Our route service time fluctuates due to volume of trash, landfill conditions, traffic, time of day, and services offered. This is why we cannot guarantee an exact time for pickup. Your pick up will come on your service day or Flash will notify you.
Loose trash must be bagged! Loose trash can blow out of the back of the truck, especially those in locations that require a satellite truck. If Flash has to bag your trash there will be a $1 charge per bag effective December 1, 2021.
Flash Trash is not responsible for cleaning up any such debris, as all waste should be bagged and in the proper containers.
Our service includes up to TWO 95 gallon cans OR SIX 32 gallon bags/cans for our standard Thunder Plan. Overage of trash is charged out at $1 per 32 gallon bag over the limit. $1 minimum. Our trucks will take your extra trash IF they have room on the route. All routes are designed with our max load, so we must ensure we have the extra space as to not delay the route or send the trucks to the dump before the routes are complete. If you will have a lot of extra trash please call us ahead of time so we can schedule into our routes.
Cardboard boxes outside the container must be broken down completely flat and bundled into manageable sections.
Missed Pick - Up:
If you believe we missed your pick up please first do the following:
1. check your trash cans to ensure they have not been emptied.
2. check your trash to ensure it was bagged - our satellite cannot pick up un-bagged trash.
3. check the time: please allow until at least 5:00pm before calling. We schedule pick up days and not pick up times. Our trucks can be delayed due to the landfill back up, weather, personal driver times, and delayed stops.
If your pick up was truly missed we make every effort to pick up the following day, sometimes same day if we have an available truck. Our drivers cannot back-track once they have left your area as it would delay route times.
Construction debris is not included in "household garbage" unless it fits in a bag and cannot include any hazardous waste - see below. If it is placed curbside and we do not have room, it will be left at the curbside.
Appliances are an extra $25 and need to be called in ahead of time to ensure we can accommodate.
Mattresses are an extra $25 and need to be called in ahead of time to ensure we can accommodate.
Construction Debris that does not fit in a bag is considered a "bulk pick up". We may take it at our discretion for an extra fee (min $25) provided we have space to accommodate. Larger loads may be considered a bulk pick up.
Bulk Pick Up:
Minimum $50 and can be registered on our home page.
Oil and Hazardous Waste:
Flash Trash cannot dispose of Oil and Hazardous Waste. Client represents and warrants that the materials placed in the equipment shall be "waste material" as defined herein and shall contain no other substances. The term "waste material" as used in these terms shall mean household solid waste generated by customer from their kitchen and bath; excluding radioactive, volatile, highly flammable, explosive, biomedical, infectious, toxic or hazardous material. The term "hazardous material" shall include but not limited to any amount of waste listed or characterized as hazardous by the United States Environmental Protection Agency or any state agency pursuant to the Resource Conservation and Recovery Act of 1976 as amended or applicable state laws. Flash Trash shall acquire title to the waste material when it is loaded into its trucks. Title to and liability for any waste excluded above shall remain with Client and Client expressly agrees to defend, indemnify and hold harmless Flash Trash from and against any and all damages, penalties, fines and liabilities resulting from or arising out of such waste excluded above.
Biomedical Waste: (This includes diapers and animal fecal matter) With home care and in home medical self-care on the rise, many residents of Florida find themselves dealing with biomedical waste. Properly managing biomedical waste protects the health of the patient and their family members, as well as, everyone else and the environment. To comply with state laws and regulations, follow these guidelines: If you are disposing of full biomedical containers, such as colostomy or urostomy bags, you must dispose of all urine or fecal matter; through a wastewater treatment system or a properly functioning septic tank system. In other words, you must empty the contents of the container, such as the colostomy bag, into a toilet and flush. The empty container can then be placed into a sealable plastic bag and disposed of with your regular household trash. If you are disposing of “sharps,” which include: medical syringes, hypodermic needles and lancets, you must place the sharps into a sealed, puncture-proof container before disposing of that container with your household trash.
Follow these steps: Place used sharps in a puncture-proof plastic container, such as a bleach or detergent bottle with a screw-top lid or a sharps container (sold at local pharmacies). When full, screw the lid on tightly and tape it in place with duct tape. With permanent marker, clearly label the containers “Bio-Hazard.” Place the container into your household trash cart for collection.