Flash Trash Customer Service Agreement & Terms

Citrus County, Florida  |   Last Updated: January 28, 2026 - clarified cancellation policy and customer-owned containers

Welcome

Thank you for choosing Flash Trash. We are proud to serve our community with dependable and reliable waste collection.

This agreement explains how our service works, what we provide, and what we ask from our customers so everything runs smoothly for everyone.

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By using our service, you agree to these terms.

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1. Your Trash Container (aka bin, cart, can, barrel)

Who Owns the Container?

• All trash containers with the Flash Trash logo remain the property of Flash Trash.

•  Container fees are for the delivery of the container.

• They are provided for your use while you are an active customer.

• You may choose to use your own customer -owned container for collection in some areas, collection and set out rules still apply.

How Containers May Be Used

Containers are for:

• Regular household trash

• Properly bagged waste

• Non-hazardous materials only

Do not use containers for:

• Construction materials

• Concrete, dirt, or roofing

• Chemicals or liquids

• Hot ashes

• Hazardous waste

Container Fees

• Delivery Charges vary from $0-$50 per 95-gallon container

• Under 24 months of continuous service: $65 retrieval fee

• Lost/unrecoverable container: $95 replacement fee

• We may remove containers for non-payment, cancellation, or misuse.

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2. How to Prepare Your Trash
Set-Out Time

• Please place your container at the curb the night before your collection day.

• Our trucks start early, first stops by 6:00 am. Late set-outs may not be collected.

Container Placement

• Please place your container within 5 feet of the end of your driveway and at least 3 feet from any obstructions (mailboxes, vehicles, hedges, for example)

Bagging Rules

• All trash must be placed in tied bags to prevent spillage.

• Loose trash may be left behind or charged a bagging fee.

• We are not responsible for loose debris caused by improper preparation or animals.

Cardboard | Extra Trash | Cat Litter

• Break down cardboard boxes.

• If you have more than 2 extra bags or large amounts of cardboard, please call us in advance so we can plan accordingly.

• Please double or triple all cat litter so that it is properly contained and does not exceed the 50lb weight limit. 

Weight Limit

• For safety, containers must not exceed 50 lbs.

• Overloaded containers may be skipped until properly rebagged.

• We are NOT responsible for damages to customer-owned containers that exceed the weight limit.

Customer-Owned Containers

• If you use your own trash container instead of one provided by Flash Trash, we will handle it with reasonable care during normal service.

• Because of the nature of our trucks, equipment, road conditions, and daily operations, normal wear and occasional cosmetic damage can happen. For this reason, Flash Trash is not responsible for routine wear or incidental damage to customer-owned containers.

• If damage occurs due to clear negligence or intentional action by our staff, we will review the situation and work with you in good faith to resolve it.

• For best results and compatibility with our equipment, we recommend using Flash Trash containers. 

 

3. Pickup Times & Delays
When We Pick Up | 6:00am - 7:00pm Mon-Fri

• We guarantee your pickup day, not a specific time.

Pickup times can vary due to:

• Route size

• Landfill wait times

• Weather

• Traffic

• Equipment or Staffing Shift Changes

• If service is delayed past 7:00 PM, we will notify you by text or email.

• Please keep your contact information up to date.

 

4. Holidays, Storms & Emergencies
Holiday Schedule | No service on:

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Day

Your route will run one day late for the rest of that week.

 

Storm, Hurricane & Weather Service Events

• For safety, we suspend service during dangerous weather or when landfills are closed to haulers.

• After a weather event, we will resume as soon as it is safe and allowed.

• Please secure containers indoors or under cover and double-bag trash with baking soda during outages.

• You will be notified via text of schedule delays and resumption of service.

 

5. Billing & Payments
How You Are Billed | We offer Subscriptions for:

• Monthly

• Quarterly

• Semi-Annual

• Annual subscriptions

• Your subscription renews automatically based on your signup date and subscription length.

•  Special Clause | Customers Who Signed Up Before Dec. 1, 2024:

• Autopay: Charged between the 29th and the 1st of the renewal month

• Checks Mailed: Flash Trash PO Box 278, Inverness, FL 34451

• Online payments via account portal - see your welcome email for access.

 

Payment Responsibility

• You are responsible for keeping payment information current.

• Service continues only while your account is in good standing.

• Non-payment may result in suspension or container removal.

• Late fee $10 for all payments 10+ days late. 

Paper Bills

• Paper bills are optional and cost $4 per billing cycle

 

6. Missed Pickup Policy

If you believe we missed your pickup, please first check:​

• Was your container out and accessible?

• Check your email - did you already receive a collection alert?

• Did anyone add trash afterward?

If it was truly missed, we will make every reasonable effort to return within 2 business days.

Once trucks leave an area, they usually cannot return the same day. Please submit a missed stop through your online account portal. 

 

7. Bulk Items & Special Pickups
Bulk Pickup

• Bulk items must be scheduled in advance to ensure collection.  Drivers may accept items on a case-by-case basis. 

• Additional charges will apply - please watch your account for additional invoices. 

• Items are based on a per item fee schedule - please call or login to your account for updated details.

Certain Items cannot be collected on a garbage truck 

• Any items containing refrigerant

• Mattresses containing springs

• Metals such as fences, pool supports and the like

• Construction debris of any kind 

The above items must be charged for a Separate Bulk Collection | Minimum charge: $50

*Pricing depends on size and weight

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8. Hazardous & Medical Waste
We do not accept

• Paint, oil, chemicals

• Gasoline or solvents

• Explosives

• Medical waste not properly bagged or contained

• Sharps (unless properly packaged)

• Asbestos or PCBs

These materials are regulated under Florida and federal law.

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Medical Waste & Sharps

• Sharps must be in puncture-proof, sealed containers labeled “Biohazard.”

• Diapers and medical waste must be double-bagged.

• Colostomy and urostomy bags must be emptied and properly bagged before disposal.

• Improper disposal may result in non-collection.

 

9. HOA Communities

If you live in an HOA community:

• We follow HOA-approved pickup rules and schedules.

• HOA routes may receive priority scheduling.

• We work directly with HOA management when needed.

• Residents must still follow set-out and bagging rules.

• The HOA is responsible for enforcing community compliance.

 

10. Apartments & Multi-Unit Properties

For apartments, condos, and multi-unit properties:

• Service is coordinated with property management.

• A designated manager must be on file.

• Dumpster locations must remain accessible.

• Overflow and contamination may result in extra charges.

• Tenants must follow posted disposal rules.

 

11. Commercial Accounts

Commercial service is customized.

• Each account is reviewed individually based on:

• Volume

• Location

• Zoning

• Access

• Waste type

Commercial customers must:

• Maintain clean service areas

• Prevent illegal dumping

• Use approved containers

• Follow agreed schedules

• Service terms may be adjusted as needs change.

 

12. Inspections & Safety

• We may inspect waste placed for collection to protect our employees and equipment.

• Unsafe, prohibited, or overloaded waste may be refused.

 

13. Cancellations & Account Changes
How to Cancel

• We require at least 7 days’ notice before your next billing cycle.

Cancel through:

• Your account portal online

• Customer service by calling 352.423.4500

We cannot process cancellations by text or social media.

Refunds

• Unused prepaid time is not refundable.

• Move-related refunds will be issued by original payment method or check mailed to forwarding address only.

 

14. Right to Refuse Service

We may suspend or terminate service for:

• Non-payment

• Unsafe conditions

• Repeated rule violations

• Verbal, Physical or Online Abuse of staff

• Illegal dumping

• Regulatory violations

We do not tolerate:

• Verbal abuse

• Threats

• Harassment

• Physical aggression

• Employee safety comes first.

 

15. Liability & Legal Compliance

We are not responsible for:

• Improperly placed containers

• Obstructed access

• Weather delays

• Improper disposal losses

• Our liability is limited to one billing cycle.

 

This agreement follows:

Florida Statutes Chapter 403

Citrus County Code Section 90

EPA RCRA Regulations

All disputes are governed by Florida law.

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16. Contact Information

PO Box 278
Inverness, FL 34451

Phone: 352.423.4500
Email: accounts@flashtrashcitrus.com
Website: www.flashtrashcitrus.com

Need to access your account?  Please visit our website or check your welcome email for login details. 

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