Please note that route times can vary week to week, but all customers should be collected by 7:00 pm on your scheduled day. Please keep in mind the following Federal Holidays that will push your normal collection back by one day:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Is it possible we missed your stop?
This is as frustrating for us as it is for you and is never done intentionally.
We cannot always guarantee a re-collection, but we can credit your account for one week's service if we are not able to re-collect. *
Sometimes stops can be missed due to:
🚫No trash out - Oops! You missed the trash truck!
🚛A new driver or helper in training
⚠️Landfill delays
🌀🚦Weather or Traffic Delays
If your route will be delayed past 7:00 p.m., we will update our status bar on the home page and/or send you a notification to your email or text. Please be sure we have the most up-to-date information on file so you receive those notifications.
*If you trash was not out by the curb when we were at your stop that is not considered a missed stop. Please place your trash out the night before to ensure collection.
Please upload a photo from your cell phone of the trash container and its location. We use this to improve our services.
