Is it possible we missed your stop?
This is as frustrating for us as it is for you and is never done intentionally.
Please fill out the form below and we will get on it! We cannot always guarantee a re-collection, but we can credit your account for one week's service if we are not able to re-collect. *
Sometimes stops can be missed due to no trash out, a new driver, landfill delays, or flat tires. If your collection will be delayed past 7:00 pm, we will update our status bar on the home page and/or send you a notification to your email or text. Please be sure we have the most up-to-date information on file so you receive those notifications.
Please do not register a missed stop before 7 pm on the day of your scheduled collection. Route times vary. Please allow until 7 pm before registering a missed stop.
*If you trash was not out by the curb when we were at your stop that is not considered a missed stop. Please place your trash out the night before to ensure collection.