🛑 Think Your Stop Was Missed?
Please log into your Flash Trash account and register the missed stop directly through your account login at the top of this page.
This helps us track and respond as quickly and accurately as possible.

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🔁 Recollection & Credit Policy
While we can't always guarantee a return trip, if a valid miss is confirmed and we’re unable to recollect, we’ll issue a credit for one week of service to your account.
(*Applies only when trash was out on time and accessible.)

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Common Reasons for Missed Stops:
🚫 No trash out – The truck arrived, but there was nothing at the curb

🚛 New driver or helper in training

⚠️ Landfill delays

🌀🚦 Weather or traffic disruptions

📍 GPS error or unrecognized address

🕒 Route Timing & Notifications

Our collection window is 6:00 AM to 7:00 PM

Trash must be out by 5:30 AM — or better yet, the night before

If your route is delayed past 7:00 PM, we will post an update to the status bar on our homepage and/or send an email or text alert

👉 Make sure your contact info is up to date in your account so you don’t miss important notifications!

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We appreciate your understanding and cooperation as we work to serve you better — and faster. Thank you for being part of the Flash Trash community!