Terms and Conditions
Flash Trash has paperless billing. We do not mail statements.
If you are not on autopay, your bill will be sent to your email address on file, and you can pay your bill online.
If paper billing is your only option, there is a $3 mail fee to process paper bills.
If your account is set up for AutoPay your payments will be deducted, from your card on file, on the 1st of the month, or the first of the quarter after the month you start service. You will not receive a bill with autopay.
If you are paying online or via check, Flash payments are due no later than the 5th.
On the 6th a $5 nonrefundable late fee is assessed, and service is subject to suspension. (LATE FEES HAVE BEEN WAIVED FOR THE MONTH OF APRIL 2022)
Bills are emailed and sent out at least two weeks prior to the date due, on or around the 15th of the month prior to your next bill due.
There is a cancellation fee equal to one quarter of service if you cancel before your first full quarter of service. This cancellation fee is waived if you are relocating. If you are relocating we will send your refund via check to the forwarding address.
By signing these terms and conditions below you authorize Flash Trash to deduct from your card listed on file the plan and payment terms you have chosen.
Trash needs to be out the NIGHT BEFORE your scheduled pick-up day.
We cannot guarantee pick up times, only pick up days, but our teams generally depart headquarters no later than 5:30 am
Weather, landfill conditions/times, and driver routes vary. Please allow until 7:00 pm for your trash to be collected.
If your route is running after hours, you will be notified via email. Please have your correct email address on file.
Our route service time fluctuates due to volume of trash, landfill conditions, traffic, time of day, and services offered. Therefore, we cannot guarantee an exact time for pickup. Your pickup will come on your service day or Flash will notify you.
Loose Trash:
Loose trash must be bagged! Loose trash can blow out of the back of the truck, especially those in locations that require a satellite truck. If Flash must bag your trash there will be a $1 charge per bag.
Flash Trash is not responsible for cleaning up any such debris, as all waste should be bagged and in the proper containers.
Extra Trash:
Our service includes up to TWO 95-gallon cans OR SIX 32-gallon bags/cans. Overage of trash is charged out at $1 per 32-gallon bag over the limit. $1 minimum. Our trucks will take your extra trash IF they have room on the route. All routes are designed with our max load, so we must ensure we have the extra space as to not delay the route or send the trucks to the dump before the routes are complete. If you will have a lot of extra trash, please call us ahead of time so we can schedule into our routes.
Cardboard Boxes
Cardboard boxes outside the container must be broken down completely flat and bundled into manageable sections.
Missed Pick-Up:
If you believe we missed your pickup, please first do the following:
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Check your trash cans to ensure they have not been previously emptied.
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Did you place your trash out the night before? We ask that everyone have their trash out the night before their scheduled collection day.
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Check your trash to ensure it was bagged - our satellite (sand road truck) cannot pick up un-bagged trash.
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Check the time: please allow until at least 7:00 pm before calling. We schedule pick-up days and not pick-up times. Our trucks can be delayed due to the landfill backup, weather, personal driver times, and delayed stops.
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REGISTER A "TRUE" MISSED STOP ON OUR WEBSITE AND WE WILL CONFIRM AND RE-ROUTE FOR THE NEXT DAY.
If your pickup was truly missed, we make every effort to pick up the NEXT day if we have an available truck or the following day. Our drivers cannot back-track once they have left your area as it would further delay route times.
Construction Debris/Appliances/Mattresses:
Construction debris is not included in "household garbage" unless it fits in a bag and cannot include any hazardous waste - see below. If it is placed curbside and we do not have space, it will be left at the curbside.
Appliances are an extra $25 and need to be called in ahead of time to ensure we can accommodate.
Mattresses are considered a bulk pick up and need to be called in ahead of time to ensure we can accommodate.
Construction Debris that does not fit in a bag is considered a "bulk pick up". We may take it at our discretion for an extra fee (min $25) provided we have space to accommodate. Larger loads may be considered a bulk pick-up.
Bulk Pick Up:
$80 within 5 miles radius of our headquarters*
$100 5+ mile radius of our headquarters*
*Must be scheduled in advance and subject to staff availability.
*One pick-up will accommodate 6wx8lx4h and 5wx8lx4h.
Oil and Hazardous Waste:
Flash Trash cannot dispose of Oil and Hazardous Waste. The client represents and warrants that the materials placed in the equipment shall be "waste material" as defined herein and shall contain no other substances. The term "waste material" as used in these terms shall mean household solid waste generated by customers from their kitchen and bath, excluding radioactive, volatile, highly flammable, explosive, biomedical, infectious, toxic, or hazardous material. The term "hazardous material" shall include but not be limited to any amount of waste listed or characterized as hazardous by the United States Environmental Protection Agency or any state agency pursuant to the Resource Conservation and Recovery Act of 1976 as amended or applicable state laws. Flash Trash shall acquire title to the waste material when it is loaded into its trucks. Title to and liability for any waste excluded above shall remain with Client and Client expressly agrees to defend, indemnify, and hold harmless Flash Trash from and against any and all damages, penalties, fines, and liabilities resulting from or arising out of such waste excluded above.
Biomedical Waste:
(This includes diapers and animal fecal matter) With home care and in-home medical self-care on the rise, many residents of Florida find themselves dealing with biomedical waste. Properly managing biomedical waste protects the health of the patient and their family members, as well as everyone else and the environment. To comply with state laws and regulations, follow these guidelines: If you are disposing of full biomedical containers, such as colostomy or urostomy bags, you must dispose of all urine or fecal matter; through a wastewater treatment system or a properly functioning septic tank system. In other words, you must empty the contents of the container, such as the colostomy bag, into a toilet and flush. The empty container can then be placed into a sealable plastic bag and disposed of with your regular household trash. If you are disposing of “sharps,” which include medical syringes, hypodermic needles, and lancets, you must place the sharps into a sealed, puncture-proof container before disposing of that container with your household trash.
Follow these steps: Place used sharps in a puncture-proof plastic container, such as a bleach or detergent bottle with a screw-top lid or a sharps container (sold at local pharmacies). When full, screw the lid on tightly and tape it in place with duct tape. With a permanent marker, clearly label the containers “Bio-Hazard.” Place the container into your household trash cart for collection.
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